Data protection is of a particularly high priority for the management of Eric’s Automotive The use of the Internet pages of Eric’s Automotive is possible without any indication of personal data; however, if a data subject wants to use special enterprise services via our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the data subject.
The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to Eric’s Automotive. By means of this data protection declaration, our enterprise would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.
As the controller, Eric’s Automotive has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means, e.g. by telephone.
The data protection declaration of Eric’s Automotive is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our data protection declaration should be legible and understandable for the general public, as well as our customers and business partners. To ensure this, we would like to first explain the terminology used.
In this data protection declaration, we use, inter alia, the following terms:
Personal data means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.
Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.
Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:
Eric’s Automotive
568 Upper Wellington Street, Hamilton, ON L9A 3P9
Phone: 905-549-1117
Email: service@ericsautohamilton.ca
Website: https://ericsautohamilton.ca/
The Data Protection Officer of the controller is:
Eric’s Automotive
568 Upper Wellington Street, Hamilton, ON L9A 3P9
Phone: 905-549-1117
Email: service@ericsautohamilton.ca
Website: https://ericsautohamilton.ca/
Any data subject may, at any time, contact our Data Protection Officer directly with all questions and suggestions concerning data protection.
The Internet pages of Eric’s Automotive use cookies. Cookies are text files that are stored in a computer system via an Internet browser.
Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the dats subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.
Through the use of cookies, Eric’s Automotive can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.
By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.
The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.
The website of Eric’s Automotive collects a series of general data and information when a data subject or automated system calls up the website. This general data and information are stored in the server log files. Collected may be (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (so-called referrers), (4) the sub-websites, (5) the date and time of access to the Internet site, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system, and (8) any other similar data and information that may be used in the event of attacks on our information technology systems.
When using these general data and information, Eric’s Automotive does not draw any conclusions about the data subject. Rather, this information is needed to (1) deliver the content of our website correctly, (2) optimize the content of our website as well as its advertisement, (3) ensure the long-term viability of our information technology systems and website technology, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. Therefore, Eric’s Automotive analyzes anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.
The data subject has the possibility to register on the website of the controller with the indication of personal data. Which personal data are transmitted to the controller is determined by the respective input mask used for the registration. The personal data entered by the data subject are collected and stored exclusively for internal use by the controller, and for his own purposes. The controller may request transfer to one or more processors (e.g. a parcel service) that also uses personal data for an internal purpose which is attributable to the controller.
By registering on the website of the controller, the IP address—assigned by the Internet service provider (ISP) and used by the data subject—date, and time of the registration are also stored. The storage of this data takes place against the background that this is the only way to prevent the misuse of our services, and, if necessary, to make it possible to investigate committed offenses. Insofar, the storage of this data is necessary to secure the controller. This data is not passed on to third parties unless there is a statutory obligation to pass on the data, or if the transfer serves the aim of criminal prosecution.
The registration of the data subject, with the voluntary indication of personal data, is intended to enable the controller to offer the data subject contents or services that may only be offered to registered users due to the nature of the matter in question. Registered persons are free to change the personal data specified during the registration at any time, or to have them completely deleted from the data stock of the controller.
The data controller shall, at any time, provide information upon request to each data subject as to what personal data are stored about the data subject. In addition, the data controller shall correct or erase personal data at the request or indication of the data subject, insofar as there are no statutory storage obligations. The entirety of the controller’s employees are available to the data subject in this respect as contact persons.
On the website of Eric’s Automotive, users are given the opportunity to subscribe to our enterprise’s newsletter. The input mask used for this purpose determines what personal data are transmitted, as well as when the newsletter is ordered from the controller.
The Eric’s Automotive informs its customers and business partners regularly by means of a newsletter about enterprise offers. The enterprise’s newsletter may only be received by the data subject if (1) the data subject has a valid e-mail address and (2) the data subject registers for the newsletter shipping. A confirmation e-mail will be sent to the e-mail address registered by a data subject for the first time for newsletter shipping, for legal reasons, in the double opt-in procedure. This confirmation e-mail is used to prove whether the owner of the e-mail address as the data subject is authorized to receive the newsletter.
During the registration for the newsletter, we also store the IP address of the computer system assigned by the Internet service provider (ISP) and used by the data subject at the time of the registration, as well as the date and time of the registration. The collection of this data is necessary in order to understand the (possible) misuse of the e-mail address of a data subject at a later date, and it therefore serves the aim of the legal protection of the controller.
The personal data collected as part of a registration for the newsletter will only be used to send our newsletter. In addition, subscribers to the newsletter may be informed by e-mail, as long as this is necessary for the operation of the newsletter service or a registration in question, as this could be the case in the event of modifications to the newsletter offer, or in the event of a change in technical circumstances. There will be no transfer of personal data collected by the newsletter service to third parties. The subscription to our newsletter may be terminated by the data subject at any time. The consent to the storage of personal data, which the data subject has given for shipping the newsletter, may be revoked at any time. For the purpose of revocation of consent, a corresponding link is found in each newsletter. It is also possible to unsubscribe from the newsletter at any time directly on the website of the controller, or to communicate this to the controller in a different way.
The newsletter of Eric’s Automotive contains so-called tracking pixels. A tracking pixel is a miniature graphic embedded in such e-mails, which are sent in HTML format to enable log file recording and analysis. This allows a statistical analysis of the success or failure of online marketing campaigns. Based on the embedded tracking pixel, Eric’s Automotive may see if and when an e-mail was opened by a data subject, and which links in the e-mail were called up by data subjects.
Such personal data collected in the tracking pixels contained in the newsletters are stored and analyzed by the controller in order to optimize the shipping of the newsletter, as well as to adapt the content of future newsletters even better to the interests of the data subject. These personal data will not be passed on to third parties. Data subjects are at any time entitled to revoke the respective separate declaration of consent issued by means of the double-opt-in procedure. After a revocation, these personal data will be deleted by the controller. Eric’s Automotive automatically regards a withdrawal from the receipt of the newsletter as a revocation.
The website of Eric’s Automotive contains information that enables a quick electronic contact to our enterprise, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts the controller by e-mail or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject. There is no transfer of this personal data to third parties.
The data controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject to.
If the storage purpose is not applicable, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data are routinely blocked or erased in accordance with legal requirements.
Each data subject shall have the right granted by the European legislator to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time, contact any employee of the controller.
Each data subject shall have the right granted by the European legislator to obtain from the controller free information about his or her personal data stored at any time and a copy of this information. Furthermore, the European directives and regulations grant the data subject access to the following information:
Furthermore, the data subject shall have a right to obtain information as to whether personal data are transferred to a third country or to an international organisation. Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer.
If a data subject wishes to avail himself of this right of access, he or she may, at any time, contact any employee of the controller.
Each data subject shall have the right granted by the European legislator to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
If a data subject wishes to exercise this right to rectification, he or she may, at any time, contact any employee of the controller.
Each data subject shall have the right granted by the European legislator to obtain from the controller the erasure of personal data concerning him or her without undue delay, and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies, as long as the processing is not necessary:
If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by Eric’s Automotive, he or she may, at any time, contact any employee of the controller. An employee of Eric’s Automotive shall promptly ensure that the erasure request is complied with immediately.
Where the controller has made personal data public and is obliged pursuant to Article 17(1) to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other controllers processing the personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required. An employees of Eric’s Automotive will arrange the necessary measures in individual cases.
Each data subject shall have the right granted by the European legislator to obtain from the controller restriction of processing where one of the following applies:
If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of the processing of personal data stored by Eric’s Automotive, he or she may at any time contact any employee of the controller. The employee of Eric’s Automotive will arrange the restriction of the processing.
Each data subject shall have the right granted by the European legislator, to receive the personal data concerning him or her, which was provided to a controller, in a structured, commonly used and machine-readable format. He or she shall have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, as long as the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR, or on a contract pursuant to point (b) of Article 6(1) of the GDPR, and the processing is carried out by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Furthermore, in exercising his or her right to data portability pursuant to Article 20(1) of the GDPR, the data subject shall have the right to have personal data transmitted directly from one controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others.
In order to assert the right to data portability, the data subject may at any time contact any employee of the Eric’s Automotive
Each data subject shall have the right granted by the European legislator to object, on grounds relating to his or her particular situation, at any time, to processing of personal data concerning him or her, which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.
Eric’s Automotive shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.
If Eric’s Automotive processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This applies to profiling to the extent that it is related to such direct marketing. If the data subject objects to Eric’s Automotive to the processing for direct marketing purposes, Eric’s Automotive will no longer process the personal data for these purposes.
In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her by Eric’s Automotive for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
In order to exercise the right to object, the data subject may contact any employee of Eric’s Automotive. In addition, the data subject is free in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to use his or her right to object by automated means using technical specifications.
Each data subject shall have the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, as long as the decision (1) is not is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) is not authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, or (3) is not based on the data subject’s explicit consent.
If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) it is based on the data subject’s explicit consent, Eric’s Automotive shall implement suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and contest the decision.
If the data subject wishes to exercise the rights concerning automated individual decision-making, he or she may, at any time, contact any employee of Eric’s Automotive.
Each data subject shall have the right granted by the European legislator to withdraw his or her consent to processing of his or her personal data at any time.
If the data subject wishes to exercise the right to withdraw the consent, he or she may, at any time, contact any employee of Eric’s Automotive.
On this website, the controller has integrated components of the enterprise Facebook. Facebook is a social network.
A social network is a place for social meetings on the Internet, an online community, which usually allows users to communicate with each other and interact in a virtual space. A social network may serve as a platform for the exchange of opinions and experiences, or enable the Internet community to provide personal or business-related information. Facebook allows social network users to include the creation of private profiles, upload photos, and network through friend requests.
The operating company of Facebook is Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, United States. If a person lives outside of the United States or Canada, the controller is the Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
With each call-up to one of the individual pages of this Internet website, which is operated by the controller and into which a Facebook component (Facebook plug-ins) was integrated, the web browser on the information technology system of the data subject is automatically prompted to download display of the corresponding Facebook component from Facebook through the Facebook component. An overview of all the Facebook Plug-ins may be accessed under https://developers.facebook.com/docs/plugins/. During the course of this technical procedure, Facebook is made aware of what specific sub-site of our website was visited by the data subject.
If the data subject is logged in at the same time on Facebook, Facebook detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-site of our Internet page was visited by the data subject. This information is collected through the Facebook component and associated with the respective Facebook account of the data subject. If the data subject clicks on one of the Facebook buttons integrated into our website, e.g. the “Like” button, or if the data subject submits a comment, then Facebook matches this information with the personal Facebook user account of the data subject and stores the personal data.
Facebook always receives, through the Facebook component, information about a visit to our website by the data subject, whenever the data subject is logged in at the same time on Facebook during the time of the call-up to our website. This occurs regardless of whether the data subject clicks on the Facebook component or not. If such a transmission of information to Facebook is not desirable for the data subject, then he or she may prevent this by logging off from their Facebook account before a call-up to our website is made.
The data protection guideline published by Facebook, which is available at https://facebook.com/about/privacy/, provides information about the collection, processing and use of personal data by Facebook. In addition, it is explained there what setting options Facebook offers to protect the privacy of the data subject. In addition, different configuration options are made available to allow the elimination of data transmission to Facebook. These applications may be used by the data subject to eliminate a data transmission to Facebook.
On this website, the controller has integrated the component of Google Analytics (with the anonymizer function). Google Analytics is a web analytics service. Web analytics is the collection, gathering, and analysis of data about the behavior of visitors to websites. A web analysis service collects, inter alia, data about the website from which a person has come (the so-called referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimization of a website and in order to carry out a cost-benefit analysis of Internet advertising.
The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States.
For the web analytics through Google Analytics the controller uses the application “_gat. _anonymizeIp”. By means of this application the IP address of the Internet connection of the data subject is abridged by Google and anonymised when accessing our websites from a Member State of the European Union or another Contracting State to the Agreement on the European Economic Area.
The purpose of the Google Analytics component is to analyze the traffic on our website. Google uses the collected data and information, inter alia, to evaluate the use of our website and to provide online reports, which show the activities on our websites, and to provide other services concerning the use of our Internet site for us.
Google Analytics places a cookie on the information technology system of the data subject. The definition of cookies is explained above. With the setting of the cookie, Google is enabled to analyze the use of our website. With each call-up to one of the individual pages of this Internet site, which is operated by the controller and into which a Google Analytics component was integrated, the Internet browser on the information technology system of the data subject will automatically submit data through the Google Analytics component for the purpose of online advertising and the settlement of commissions to Google. During the course of this technical procedure, the enterprise Google gains knowledge of personal information, such as the IP address of the data subject, which serves Google, inter alia, to understand the origin of visitors and clicks, and subsequently create commission settlements.
The cookie is used to store personal information, such as the access time, the location from which the access was made, and the frequency of visits of our website by the data subject. With each visit to our Internet site, such personal data, including the IP address of the Internet access used by the data subject, will be transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.
The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on the information technology system of the data subject. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs.
In addition, the data subject has the possibility of objecting to a collection of data that are generated by Google Analytics, which is related to the use of this website, as well as the processing of this data by Google and the chance to preclude any such. For this purpose, the data subject must download a browser add-on under the link https://tools.google.com/dlpage/gaoptout and install it. This browser add-on tells Google Analytics through a JavaScript, that any data and information about the visits of Internet pages may not be transmitted to Google Analytics. The installation of the browser add-ons is considered an objection by Google. If the information technology system of the data subject is later deleted, formatted, or newly installed, then the data subject must reinstall the browser add-ons to disable Google Analytics. If the browser add-on was uninstalled by the data subject or any other person who is attributable to their sphere of competence, or is disabled, it is possible to execute the reinstallation or reactivation of the browser add-ons.
Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/ and under http://www.google.com/analytics/terms/us.html. Google Analytics is further explained under the following Link https://www.google.com/analytics/.
On this website, the controller has integrated components of Twitter. Twitter is a multilingual, publicly-accessible microblogging service on which users may publish and spread so-called ‘tweets,’ e.g. short messages, which are limited to 280 characters. These short messages are available for everyone, including those who are not logged on to Twitter. The tweets are also displayed to so-called followers of the respective user. Followers are other Twitter users who follow a user’s tweets. Furthermore, Twitter allows you to address a wide audience via hashtags, links or retweets.
The operating company of Twitter is Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, UNITED STATES.
With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a Twitter component (Twitter button) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to download a display of the corresponding Twitter component of Twitter. Further information about the Twitter buttons is available under https://about.twitter.com/de/resources/buttons. During the course of this technical procedure, Twitter gains knowledge of what specific sub-page of our website was visited by the data subject. The purpose of the integration of the Twitter component is a retransmission of the contents of this website to allow our users to introduce this web page to the digital world and increase our visitor numbers.
If the data subject is logged in at the same time on Twitter, Twitter detects with every call-up to our website by the data subject and for the entire duration of their stay on our Internet site which specific sub-page of our Internet page was visited by the data subject. This information is collected through the Twitter component and associated with the respective Twitter account of the data subject. If the data subject clicks on one of the Twitter buttons integrated on our website, then Twitter assigns this information to the personal Twitter user account of the data subject and stores the personal data.
Twitter receives information via the Twitter component that the data subject has visited our website, provided that the data subject is logged in on Twitter at the time of the call-up to our website. This occurs regardless of whether the person clicks on the Twitter component or not. If such a transmission of information to Twitter is not desirable for the data subject, then he or she may prevent this by logging off from their Twitter account before a call-up to our website is made.
The applicable data protection provisions of Twitter may be accessed under https://twitter.com/privacy?lang=en.
Art. 6(1) lit. a GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, when processing operations are necessary for the supply of goods or to provide any other service, the processing is based on Article 6(1) lit. b GDPR. The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of inquiries concerning our products or services. Is our company subject to a legal obligation by which processing of personal data is required, such as for the fulfillment of tax obligations, the processing is based on Art. 6(1) lit. c GDPR.
In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured in our company and his name, age, health insurance data or other vital information would have to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6(1) lit. d GDPR.
Finally, processing operations could be based on Article 6(1) lit. f GDPR. This legal basis is used for processing operations which are not covered by any of the abovementioned legal grounds, if processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Such processing operations are particularly permissible because they have been specifically mentioned by the European legislator. He considered that a legitimate interest could be assumed if the data subject is a client of the controller (Recital 47 Sentence 2 GDPR).
Where the processing of personal data is based on Article 6(1) lit. f GDPR our legitimate interest is to carry out our business in favor of the well-being of all our employees and the shareholders.
The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfillment of the contract or the initiation of a contract.
We clarify that the provision of personal data is partly required by law (e.g. tax regulations) or can also result from contractual provisions (e.g. information on the contractual partner).
Sometimes it may be necessary to conclude a contract that the data subject provides us with personal data, which must subsequently be processed by us. The data subject is, for example, obliged to provide us with personal data when our company signs a contract with him or her. The non-provision of the personal data would have the consequence that the contract with the data subject could not be concluded.
Before personal data is provided by the data subject, the data subject must contact any employee. The employee clarifies to the data subject whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and the consequences of non-provision of the personal data.
As a responsible company, we do not use automatic decision-making or profiling.
This Privacy Policy has been generated by the Privacy Policy Generator of the German Association for Data Protection that was developed in cooperation with Privacy Lawyers from WILDE BEUGER SOLMECKE, Cologne.
To request a copy of any of your personal information stored by this website, please Contact Us
Got my car in quickly and the detailed report was very well done.
paul farrauto Nov 11, 2025
I would highly recommend Eric’s Automotive for any service big or small. The staff are friendly, polite and very accommodating. I really appreciated the shuttle service to my home and then being picked up when my car was ready. I will definitely use their service again!
Sal Alfano Apr 4, 2024
I first became a customer at their old location and have followed them to their new location. They answer any and all questions openly and transparently - nothing sketchy here and fantastic customer service. They are also extremely well organized and clearly value their customers and their brand.
Chelsea Beckerton Nov 11, 2025
I was a little concerned when I found out It's not really Whitwell's anymore and Jamie is no longer there but I was very pleasantly surprised. The service was great and detailed. More importantly they found a noise that was elusive that was driving me crazy and no one else could find it including another garage that said it was our shocks, replaced them and the noise was still there. Eric's has our business from now on!
Brian Melnike Oct 10, 2025
Eric’s Automotive has great customer care, they are efficient yet thorough, do honest work and cost-effective. I recommend this auto-shop :-)
S Sharp Oct 10, 2025
My workplace brings their vehicle here, so I thought I’d give them a go. I was impressed. They include pictures of the parts in your car that need fixing, as well as animations that teach you about what these parts do. I’ve learned more about cars by bringing mine here than I have when people tried explaining things to me. Really cool. Staff is also helpful, polite and patient.
Ana Cunha Sep 9, 2025
Wow! Excellent service. Very friendly. Quick and easy service. Nice little extras to show they care like a little gift bag in the car at pick up and they vacuum and wiped down inside the car free of charge! Would definitely recommend. Needed a safety certificate and they were fare priced.
Laura I Sep 9, 2025
Amazing customer service. It can feel a little daunting taking my car in but Korey walked me through everything, my cars inspection was well documented, everything was thoroughly explained to me. Will definitely bring my car back for service in the future!
Rebekah Short Jul 7, 2025
The staff was friendly and professional. The systems in place provide a thorough evaluation of your vehicle’s needs and allows you to make an informed decision. The work was done in a timely manner and on budget with the estimate. I was extremely impressed with the service provided and will be back.
Thomas Shears Jul 7, 2025
My family seriously appreciates the attention, cleanliness, knowledge and professionalism Eric's Automotive offers to the community. Thank you for being an asset to our car loving family. We will forever work with your business - Brennan W
HAMILTON VINYL Jul 7, 2025
First time visit to this business. Needed work on AC unit in my car. Let me say this, they are polite, professional, and courteous. This is how a business should run. I felt valued and respected. Complementary car clean, photos taken of car and recommendations. No pressure. Their service is top shelf and would definitely recommend and go back.
Josh Mamer Jul 7, 2025
Eric’s Automotive was so helpful in a pinch. They were able to take my car in sooner than expected, and everything has been working perfectly since. Thank you to Korey for helping me out, and making this a seamless process. I would recommend their services.
Alexandra Piccolo Jul 7, 2025
I am very happy with this Auto shop! Korey at the front desk is very welcoming and kind! All the guys in the shop know what they are doing! Thank you for such great service!
The After Glow Jul 7, 2025
Hands down the best place to take your vehicle for service. Excellent communication, questions are encouraged, overall great service to the customer. Very welcoming environment.
Matthew Jun 6, 2025
Had a great experience at Eric's. Broke a rear wheel spring. They did a diagnostic on my car fixed the issue gave me a detailed report of potential things to watch for going forward. Spent time and listened to my concerns and answered and explained things to me. Serviced and cleaned my car after repair was done. Shuttle service very convenient as well. Would highly recommend them. 😊
Lysa Springer Jun 6, 2025
So glad I found Erics automotive. Honest, transparent & quality work. Also helps that everyone I’ve encountered is super personable and maybe even a little funny… (🙃) They provide a comprehensive digital report of your vehicle (excellent for us non-car buffs) as well as a courtesy shuttle if needed. If you’re nice they might even clean the inside of your car. Kidding, they offer this to all customers. I had a 2012 automatic VW that showed no codes but would stall while stopped and while driving. (Super fun!) Typical car acted just fine when initially inspected. Eric asked if he could take the car home to allow him to drive the car further in hopes the issue would arise for him. YES, please take it and I hope it stalls. It did and they diagnosed and fixed her up quickly for me. Thanks guys, now you’re stuck with me!
C Watson Jun 6, 2025
Corey was very professional and kind in helping me assess the condition of a recently purchased a vehicle. The report Eric’s automotive supplied was impeccable and very persuasive. Thank you!
Laurie Kallis Jun 6, 2025
"Erics Automotive" is FIRST CLASS all the way!! It is so refreshing to have Erics crew work on my car. First rate, polite, and professional mechanics. No squawking intercom or radio blaring.They even give the interior a wipe down and vacuum the carpets! Very few garages (if any) offer this high level of service and skill.. ***** Sincerely H.D. Bates, Hamilton.
Howard Bates May 5, 2025
Last Friday, I had my car serviced at Eric’s Automotive — as always, the service was excellent! They were open and honest about what work needed to be done right away and what could wait. The process was quick and efficient, and they even included an Uber ride from home to pick up the car. Wow — that’s above and beyond! Julia
Julia Kovalenko Aug 8, 2022
Great job and the people are great
Jon Millington Mar 3, 2025
My go-to for many years now. Always a positive experience with the team at Eric's. Great service, honest assessments and detailed reports. Zero complaints.
James van der Woerd May 5, 2025
My nightmare car issues started several months ago. The whole experience made me learn more about cars I’ve ever had to learn in life. Eric’s Automotive was the sixth mechanic I brought my car to because the other five mechanic (including VW dealership), could not fully figure out the issues of cold engine stalling, misfiring, and engine flooding. Five other parts, and multiple repairs/inspections were done on my vehicle at an attempt to fix my misfiring in two cylinder’s, but each time the engine light and same codes would come back. Already spent close to 2 grand before I went to Eric’s. Most of those mechanics worked on my vehicle, or inspect it, only to tell me they didn’t provide specific services needed for Volkswagen vehicles such as GDI repairs, or carbon cleaning. It makes no sense to me why many mechanics today don’t have the knowledge or technological skills, and or just the modern tech needed to diagnose newer vehicles. I’d appreciate it more if they turned me away if they didn’t have the ability to fully work on my vehicle in the first place, instead of guessing. I wish I had found Eric’s automotive first, and despite them missing the problem in their initial inspection, and the problem persisting after the carbon cleaning; they were quickly able to pin point the issue, and put in their own parts in my vehicle to confirm, prior to ordering and replacing expensive parts. The carbon cleaning was on the expensive side, along with all four injectors and pump being replaced, the total was just shy of $5k, with three weeks of work. My vehicle runs 90% better than it was before! They did inform me of all the other work needed that I can’t afford just yet, that should bring my car back to running perfectly once I get that completed at a later date. The last mechanic prior literally gave up on my car and told me it wasn’t sounding too good and to sell it. I’m grateful for all the hard work Eric, Corey, and the team did for not giving up on my vehicle! If it wasn’t for their dedication, I wouldn’t have a vehicle to care for my disabled daughter. May God Bless everyone who works there. 🙏♥️
Mandy May 5, 2025
Amazing customer service, they were transparent, explained my options to me, and at no point pressured me to take a specific choice over another. Highly recommend them for their honesty alone.
Shalom Tzvi Shore Apr 4, 2025
Got my car serviced here. Friendly staff, great price and overall excellent dealing with this shop. Thanks Eric + Team.
Noah Hoeflaak Apr 4, 2025
Fantastic customer service, extremely skilled mechanics. They keep my new Lexus running top notch. These guys can work on any make, or model.
Andrew Simopoulos Apr 4, 2025
Recently left my Jetta TDI at this location. Very welcoming, and very friendly. They keep you informed about everything that is being worked on and any details that require change or your approval. Thanks again!!
A. K. Apr 4, 2025
When I was in a really tough spot, Eric's squeezed me in on short notice and went above-and-beyond to provide excellent service. Such a kind bunch of dudes. Responsive, transparent and trustworthy. 10+ stars
Lara Stewart-Panko Apr 4, 2025
Eric’s Automotive is great, they got my car in within a couple days of calling them, their prices were more than competitive, they have a shuttle service so you’re not stuck having to take an uber or the bus after dropping your car off, and they even detailed my car after doing the work on it. I will be going back again.
Sam Rumleski Mar 3, 2025
I took my 2008 BMW 323i to Eric's Automive for an orange check engine light, which would stall my car while driving. It turned out to be a sparkplug and coil issue. In all my years having my car serviced, they would fix what I came in for, and I'd be on my way. Well, not so at Eric's Auto. (A real gem) They pointed out current problems and other serious issues (supported by photos) I was not even aware of. Eric's Automive fixed everything. My car drives like it's new. It's a great feeling. Everything they did is under warranty. I finally found my auto machenics shop I can trust. Great place. Try them yourself, and you'll see.🇨🇦
Anthony Smart Mar 3, 2025
Great service by nice, professional staff. Received a fair price for my Mercedes service. Thank you...
Tito Hafez Mar 3, 2025
So professional and so good and explaining and answering questions for people like me who know nothing about cars. Very friendly and understanding and couldn’t say enough good things about their customer service. One of their technicians made a mistake once and they made it right quickly and helped us out on a few other repairs to make it right.
Charlotte Ross Feb 2, 2025
Erics automotive serviced two of our vehicles and we are really happy with how they conduct their business. They are readily available to answer calls and emails and they are easy to work with. Their prices are competitive and their service definitely exceeds expectations. They have well kept and clean sitting area and are always generous with their services.
Hamilton Drywall Feb 2, 2025
Incredible team! Very trustworthy, knowledgeable, and kind. They take great care of cars and customers. Highly recommend!
Emese Graham Jan 1, 2025
Came in for a pre purchase inspection for a used vehicle. Had me in and out in about a hour with a thorough and detailed review sent straight to my phone. Very courteous and professional team. Would definitely do business in the future again.
Daniel Napier Jan 1, 2025
Eric's is almost 30min from our house but it's worth the trip. I'm over the moon with the service we got there. Responded extremely quickly when I reached out and did amazing work to fix a problem that's been plaguing our car for a while. They were very thorough and the price was more than fair. Lots of nice added touches too 😊.
Margaret Boyce Jan 1, 2025
Amazing staff and great service.
Barb Adams Dec 12, 2024
I would trust my daughter going here to get her car serviced. That’s the biggest compliment a mechanic garage can get!!! The guys here are great, professional, reliable, trustworthy, and have great communication. Thank you Korey and team!
Kara Branton Dec 12, 2024
Excellent experience. They are a step above any other other place I ever gone to. If you want peace of mind they are the place to go. Most professional place in Hamilton for me.
Tony G Dec 12, 2024
They provide excellent service and quality of work!
Euan Zhang Dec 12, 2024
I recently had my Mercedes serviced, and I am beyond impressed with the level of care and professionalism provided. From start to finish, the experience was top-notch. The staff was extremely knowledgeable and friendly. I was particularly impressed by how thorough the inspection was. They took the time to check everything, from the engine to the brakes, ensuring that my car was in perfect condition. It's clear they specialize in high-end vehicles and they know how to treat them with the care they deserve. I highly recommend this place!
June K Dec 12, 2024
Definitely recommend this team. They were extremely busy with a packed schedule, but they made the time to get the heating of my car fixed smoothly and efficiently. The team gave a comprehensive explanation of the situation as well as made clear recommendations. No up-selling here. An amazing bunch of people. I would definitely recommend them if you are in Hamilton or the surrounding areas and need your car issues handled professionally and smoothly. PS: the pricing is very reasonable and they also provide a complete breakdown of the cost involved.
JJ M Dec 12, 2024
Beyond pleased with their service from a to z. Very friendly staff, professional and time efficient. I can definitely tell they’re well experienced and knowledgable in the automotive field and very transparent and honest with what work they recommended to be done. They also provided me free transport shuttle service and shuttle driver was very friendly and would not take any tip from me. I picked up my car from them washed as complimentary service and old tires were packaged and placed nicely in my car. Not only that, they left me a gift bag with a few things inside and some popcorn! Will deal with them moving forward. Shout out to Kyle!
fadi Mishriky Dec 12, 2024